PRIVACY POLICY FOR CITU
Last updated: 03/02/2026
Welcome to Citu. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use the Citu platform (the “Platform”).
1. Scope
This Privacy Policy applies to all users of the Platform, including:
- property seekers (“Tenants”),
- real estate professionals, including agents, landlords, and project developers (“Professionals”).
It covers personal data collected through our website https://www.citu.ci, our services, and related communications.
2. Personal Data We Collect
Depending on how you use the Platform, we may collect the following categories of personal data.
Tenant Data
We may collect:
- identification data (name, email address, phone number),
- location and property search preferences,
- account and profile information,
- visit requests, rental offers, and communications,
- information submitted as part of the tenant verification and screening process, limited to what is strictly necessary for eligibility assessment.
Professional Data
We may collect:
- professional and business identification details,
- contact information,
- listings, activity history, and communications on the Platform.
Payment and Transaction Data
We may collect:
- transaction references, payment status, amounts, and timestamps,
- data related to upfront payments, monthly rent payments, deposits, and platform fees processed through the Platform.
- information submitted as part of the verification and screening process, limited to what is strictly necessary for eligibility assessment.
Payments are processed by secure, regulated third-party payment providers.
Technical and Usage Data
We may collect:
- IP address, device and browser information,
- logs, cookies, and platform usage analytics.
3. How We Use Your Data
We process personal data for the following purposes:
- to provide, operate, and improve the Platform,
- to manage accounts, listings, visits, offers, and rental workflows,
- to facilitate communication between Tenants and Professionals,
- to perform tenant verification and eligibility checks,
- to process and track payments, including monthly rent payments,
- to personalize search results and recommendations,
- to send service-related notifications,
- to prevent fraud, misuse, and unauthorized activity,
- to comply with legal and regulatory obligations.
4. Legal Basis for Processing (GDPR)
Citu processes personal data in accordance with applicable data protection laws, including GDPR principles, based on one or more of the following legal bases:
- performance of a contract or pre-contractual measures,
- explicit user consent, where required,
- compliance with legal obligations,
- Citu’s legitimate interests, including platform security, fraud prevention, and service improvement.
5. Sharing of Personal Data
Tenant Data Sharing
Citu does not share tenant verification or screening data by default.
When a Tenant applies for or is considered for a specific property, tenant verification data will only be shared with the relevant Professional for that specific property, and only after the Tenant has explicitly granted access.
This access is:
- limited in scope to what is necessary to evaluate the rental application,
- restricted to the selected Professional,
- revocable where legally and technically possible.
By granting access, the Tenant authorizes Citu to transmit the selected verification data solely for the purpose of evaluating the rental application for that property.
Professional Data Sharing
Data provided by Professionals is never shared with third parties, except where strictly necessary to:
- operate the Platform (e.g. hosting or payment infrastructure),
- comply with legal or regulatory obligations.
Professional data is not sold, rented, or used for third-party marketing under any circumstances.
Service Providers and Authorities
Citu may share limited data with:
- trusted service providers acting on Citu’s behalf under strict confidentiality obligations,
- legal or regulatory authorities when required by law or to protect Citu’s rights and security.
6. Cookies and Tracking Technologies
Citu uses cookies and similar technologies to ensure platform functionality, analyze usage, and improve user experience.
Users can manage cookie preferences through their browser settings. Disabling cookies may affect certain features.
7. Data Security
Citu implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.
Access to personal data is restricted to authorized personnel only and subject to confidentiality obligations.
8. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
Retention periods vary depending on the nature of the data and applicable legal requirements.
9. User Rights
In accordance with applicable data protection laws, including GDPR, Tenants and Professionals have the right to:
- access their personal data,
- request correction or deletion,
- withdraw consent where processing is based on consent,
- request data portability,
- object to certain processing activities, including marketing communications.
Requests can be sent to info@citu.ci. Proof of identity may be required before processing certain requests.
10. Third-Party Links
The Platform may contain links to third-party websites or services.
Citu is not responsible for their privacy practices and encourages users to review their policies.
11. Changes to This Privacy Policy
Citu may update this Privacy Policy from time to time.
Material changes will be published on the Platform and communicated where appropriate.
12. Contact
For any questions or requests regarding this Privacy Policy, please contact:
